I have tried using 2 different computers (one freshly built). I am ruling out the length of the username or the hyphen as the problem. I tried creating a similar account (changed 1 letter) and was able to sign in. ![]() She has a long username which includes a hyphen. I have tried switching her account to In Cloud (moved AD account to non-synced OU and restored O365 account from Deleted Users). Nobody else is having login problems.Īccounts are synced from Active Directory. I have 1 user using MFA and 45+ not using MFA (yet). The only change I made prior to that was enabling modern auth for Skype using these instructions: ![]() She can sign into all other Office products (desktop and web) and can even use Skype through the Office portal. Then she was prompted to enter her password into S4B but it would not take it.
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